Affected services:

  • Telephony
  • Customer Portal

Network Issue

Opened on Thursday 13th August 2020, last updated

Resolved — All issues have been resolved. All systems are up and running. Calls are processing normally.

Posted by B. Spitler

Identified — All Engineering teams are engaged in resolving the issues. We are seeing marked improvements in service in some areas of the country. Our teams are focused on addressing the problem and will continue to do so until we have a full resolution.

Posted by B. Spitler

Identified — We are slowing seeing systems come back online. Our entire engineering team is engaged and actively working toward a resolution. We appreciate your patience while we work to fully restore our service.

Posted by B. Spitler

Identified — Phones are starting to reconnect and we are seeing support systems are coming back online. We will continue to keep you posted as we return to normal network operations.

Posted by B. Spitler

Identified — Our backup systems are online and phones are starting to re-connect. We are working to restore portal access. More updates to follow.

Posted by B. Spitler

Identified — Crexendo's Engineering team if fully engaged and continues to work on the issue. There is no ETR at this time. We will continue to post updates as they become available.

Posted by B. Spitler

Identified — Crexendo is currently experiencing a network failure. Some phones are unable to register/ connect to our service. The Engineering team is aware and working to resolve the issue. Stand by for additional updates.

Posted by B. Spitler